Nancy's Dolls & Antiques copyright 2012 all rights reserved

330-507-6733

Questions ? Text Us

FAQ - Frequently Asked Questions

How Do I Place An Order?

We endeavor to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing and a page with information detailing the specifications of the product will be displayed, along with the price. Click the 'Add To Cart' button to add the product to your shopping cart.

Much like shopping in a regular store, your shopping cart allows you to safely keep your items held waiting for you while you continue browsing for other products to add. Whenever you add an order to your cart you will be taken directly over to the cart, which will display a listing of the products you have chosen and a total price before any shipping costs have been added (international shipping, please contact seller for shipping rates). You may also change the quantity of any item if you require more than one of anything in particular, if available. You can access your shopping cart at any time by clicking on the 'View Cart' button, available on the right-hand side of the website.

When you have finished adding all of the items you wish to buy to your shopping cart, you may click on the 'Secure Checkout' button to begin the submission of your order.

Secure Payment and Shipping

All purchases are securely paid using PayPal.  Credit card payments are handled at PayPal, a secure online financial service, however, you can pay with a credit card without signing up for (or signing in to) a PayPal account as a guest.

Signing up for a PayPal account will make your future purchases easy, you will not need to re-enter your credit card information. You can create an account at anytime when making a purchase.

Please ensure that you verify the information you supply in the relevant fields when checking out, and always check that the details you are submitting are correct.

I offer FREE Priority Mail shipping to United States, domestic addresses only. This will include full insurance and delivery confirmation with tracking.

If you are an existing PayPal customer, shipment will be delivered to your registered PayPal address only.

If you are outside the U.S. please email me to find out what your international shipping fees will be before you make your purchase.  At that time, I will remove the item if not already purchased for a maximum of 5 business days, to finalize the transaction. Thereafter, if I have not heard from the seller in that time period, the item will be re-listed on my online store.


Please do not ask me to cheat on any customs forms, I WILL NOT!!!!

Pending Sales/Orders?

This only pertains to check purchases.​

​If you would like to pay by check I can remove the item temporarily to allow for the sale to be processed. The item will be off-line for a maximum of 5 business days. Thereafter, if I have not received the check in that time period, the item will be re-listed on my online store.  


Also please be advised that I do not ship until your check has cleared.​

To avoid any of the above complications, it is strongly recommended to purchase any online inventory using PayPal or Credit Cards.

Returns & Refunds

I try to be very specific in the details of my items but there could be something that I missed or that is important to you, so be sure to ask if you have any further questions.  Since it is quite involved to unpack, display, photograph and create a write up for each item, therefore I do not take returns.   Also please consider that when you have purchased an item, someone else may have had that same item in their cart. Upon your purchase the carts of any others has now been removed for that item.  Those customers have now left the purchase opportunity and I cannot retrieve that customer if you were to return that item.

 

 

​​

PayPal Bill Me Later

No Payments + No Interest if paid in full in 6 months on purchases of $99 or more.

Check out with PayPal and choose Bill Me Later